Contact information

FB Shop Online — Customer Service

If you have a question about an order, a product, or one of our policies, we are happy to help.

Email: sales@fbshoponline.com
Hours: Monday–Friday, 9:00 AM – 2:00 PM Pacific Time

We reply to every email within one business day.

Before you write, it helps to include:

• Your order number (for example, #1234)
• The email address used to place the order
• For a damaged or incorrect item, a photo of what arrived

Common questions
Where is my order? Tracking is emailed as soon as your order ships. See our Shipping policy for current delivery times.
Can I return this? See our Refund policy. Contact us first and we will send return instructions.
Can I change or cancel an order? Email us within 12 hours of ordering and we will do our best to catch it before it ships.